Shadow Sessions/Night at the Museum of Spirits/Travel Haunt
Return, Usage, and Satisfaction Policies
- The customer has 7 days from the date of the workshop to cancel a workshop to receive full refund minus a $10 service charge for administrative fees.
- If the customer cancels less than 7 days and within 24 hours of the workshop, that customer forfeits 50% of the refund.
- If the customer cancels less than 24 hours of the workshop then the customer forfeits 75% of the refund.
- For returns on all other products other than the workshop that customer has 30 days past the date of purchase to submit for a full refund minus shipping costs.
- There is no guarantee on evidence or experience, the team will conduct the investigation by policy and will try and give the customer the best experience they can. If the customer is not 100% satisfied by something other than results, then the project management will determine if a refund is required.
- Equipment leased by IMSI is in the responsibility of the leaser. If equipment breaks intentionally then the leaser is responsible to pay for it at full price. If the equipment malfunctions or accidentally breaks, the leaser is clear from responsibility. The IMSI management will make that determination.
- When you sign the release of liability form from Shadow Sessions then the group is no longer liable for your actions in the field or in the classroom. It is up to you to follow safe conduct in an investigation and class and maintain constant vigilance of your surroundings so that you are not injured.
- IMSI is not liable for anything outside of the Session after the Workshop has been completed. (Ie. Spirits following you home, nightmares, mental issues, etc.) The Session staff will take all precautions in the workshop and give you an enjoyable experience.
- IMSI also does not condone any outside investigations after the project workshop is completed. This session and any products related to the Session, and IMSI are strictly learning tools, research, and entertainment, not authorizations and permissions to conduct an investigation or workshop under these names.











